Mission
ITAero bridges the gap between global IT operations and local execution in Russia and Kazakhstan. We provide English-speaking, SLA-driven field engineering services that international teams can rely on—eliminating language barriers, reducing response times, and ensuring professional, transparent service delivery.
Why ITAero?
Managing IT infrastructure across Russia and Kazakhstan presents unique challenges: time zones, language differences, fragmented vendor ecosystems, and varying service quality. ITAero solves these problems with:
- English-speaking Engineers: Native and fluent English speakers who communicate clearly with your global teams
- Regional Expertise: Deep knowledge of local infrastructure, carriers, vendors, and data center providers
- SLA-driven Service: Clear response times, dispatch commitments, and escalation procedures
- Multi-city Coverage: Presence in Moscow, Saint Petersburg, Novosibirsk, Astana, and Almaty with rapid dispatch
- Flexible Engagement Models: Hourly dispatch, dedicated engineers, or project-based services
Regional Expertise
Our engineers understand the nuances of operating in Russia and Kazakhstan:
- Local data center providers and colocation facilities
- Carrier and ISP coordination (Rostelecom, Kazakhtelecom, and regional providers)
- Import and customs procedures for IT equipment
- Compliance with data residency and regulatory requirements
- Time zone coordination (Moscow, Novosibirsk, Almaty/Astana)
- Cultural and business practices
Compliance & Safety
ITAero engineers operate with professionalism and adherence to client standards:
- Confidentiality and NDA compliance
- Physical security and access control procedures
- Safety training for data center and industrial environments
- ESD (electrostatic discharge) awareness and handling
- Background checks available upon request
- Insurance and liability coverage
Multilingual Support
While our service is delivered in English, our engineers are also fluent in Russian (and often Kazakh), enabling seamless coordination with local vendors, carriers, building management, and data center staff.
Who We Serve
- Global MSPs: Extending reach into Russia and Kazakhstan for international clients
- Enterprises: Supporting regional offices, data centers, and branch locations
- Cloud Providers: On-site hands for hardware, network, and infrastructure operations
- Telecommunications: Field support for carrier and ISP infrastructure
- System Integrators: Partner capacity for projects and deployments
Contact Details
For service requests, quotes, or general inquiries:
- Email: info@itaero.net
- Website: https://itaero.net
Legal Entities
Russia
LLC "ITAero"
- Tax Identification Number (TIN): 6161080978
- Tax Registration Reason Code (KPP): 616301001
- Primary State Registration Number (PSRN): 1176196011815
Kazakhstan
LLP "ITAero Kazakhstan"
- Business Identification Number (BIN): 221040008954
- Legal Address: 14A Auezov Street, Almaly District, Almaty, A05B4Y6, Kazakhstan