Contact Us
Request engineer dispatch, dedicated services, or general inquiries
Get in Touch
Contact us directly via email for service requests, quotes, or general inquiries. We respond within 15 minutes during business hours.
Email Us
info@itaero.netOur team will respond to your inquiry within 15 minutes during business hours
Business Hours
Standard Support:
Monday–Friday
9:00–18:00 local city time
Extended Hours:
Evening, weekend, and holiday dispatch available by arrangement
Service Areas
Russia (7 cities):
Kazakhstan (5 cities):
What to Include in Your Email
- Your name and company
- City/location where service is needed
- Type of service required
- Brief description of the task
- Preferred timeline/urgency
- Contact phone number (optional)
What Happens Next?
Frequently Asked Questions
How quickly can you dispatch an engineer?
In our focus cities (Moscow, Saint Petersburg, Novosibirsk, Astana, Almaty), we typically dispatch within 2–4 hours during business hours. For other locations, we coordinate with 24-hour notice.
Do your engineers speak English?
Yes, all our engineers are native or fluent English speakers, ensuring clear communication with your global teams.
What are your rates?
Rates vary by engineer level (L1/L2/L3), city, and time of service. Contact us for a detailed quote based on your requirements.
Can you provide dedicated engineers?
Yes, we offer full-time and part-time dedicated engineer placement for ongoing accounts. Learn more