Overview
Almaty is Kazakhstan's largest city and commercial hub. Our comprehensive team of L1, L2, and L3 English-speaking engineers provides full-spectrum on-site support for enterprises, data centers, and facilities across the city and region.
Availability
- Business Hours: Monday–Friday, 9:00–18:00 Almaty Time (GMT+5)
- Extended Hours: Evening, weekend, and holiday dispatch available
- 24/7 Emergency: Critical incident response with escalation
- Dedicated Engineers: Full-time embedded engineers for major accounts
Typical Dispatch Times
- Central Almaty: 2–3 hours during business hours
- Greater Almaty: 3–4 hours during business hours
- Almaty Region: 4–6 hours, location-dependent
- After-hours: Add 1–2 hours to standard dispatch times
Supported Facilities
- Corporate headquarters and business centers
- Data centers and colocation facilities
- Branch offices and retail networks
- Warehouses and distribution centers
- Manufacturing and industrial sites
- Banking and financial institutions
Notable Capabilities
Our Almaty team has deep experience with:
- Major Kazakhstan data center providers
- Enterprise networking (Cisco, Juniper, HP, Huawei)
- Server platforms (Dell, HP, Lenovo, Supermicro)
- Storage and backup systems
- Virtualization (VMware, Hyper-V)
- Local carriers (Kazakhtelecom, Kcell, Beeline, Tele2)
- Compliance with Kazakhstan data residency requirements
Common Engagements
- Smart hands and remote diagnostics
- Hardware deployment and decommissioning
- Break/fix and component replacement
- Network infrastructure installation and troubleshooting
- Cable plant work and fiber splicing
- Site assessments and audits
- Office turn-ups and relocations