Pricing
Transparent pricing for hourly dispatch and dedicated engineers
Our pricing is straightforward and depends on engineer level, service hours, and SLA requirements. All prices are in USD and include travel time within city limits.
Hourly Dispatch Pricing
Minimum charge: $80 per dispatch
Travel time: Included within city limits
Overtime rate: $50 per hour beyond 8 hours
Standard Rates (Next Business Day)
| Duration | L1 Engineer | L2 Engineer | L3 Engineer |
|---|---|---|---|
| 1 Hour | $80 | $100 | $130 |
| 4 Hours | $200 | $260 | $340 |
| 8 Hours (Full Day) | $360 | $480 | $620 |
| Overtime (per hour) | $50 | $65 | $85 |
Urgent Dispatch (4-Hour SLA)
| Duration | L1 Engineer | L2 Engineer | L3 Engineer |
|---|---|---|---|
| 1 Hour | $100 | $125 | $160 |
| 4 Hours | $250 | $325 | $420 |
| 8 Hours (Full Day) | $450 | $600 | $770 |
| Overtime (per hour) | $60 | $80 | $105 |
What's Included in Hourly Dispatch
- Professional English-speaking engineer
- Travel time within city limits
- Tools and basic materials
- Photo documentation
- Detailed completion report
- Post-service follow-up availability
Dedicated Full-Time Engineers
Junior Field Engineer
- Smart hands and basic tasks
- Peripheral installation
- Cable management
- Documentation support
- Full-time dedication (40 hrs/week)
- English-speaking
Network/Server Engineer
- Network infrastructure support
- Server installation & troubleshooting
- OS-level tasks (Windows/Linux)
- IMAC operations
- Full-time dedication (40 hrs/week)
- English-speaking
Senior Field Engineer
- Complex troubleshooting
- Change implementation
- Technical leadership
- Project management
- Full-time dedication (40 hrs/week)
- English-speaking
Dedicated Engineer Benefits
- No Hiring Hassle: We handle recruitment, HR, payroll, and compliance
- Flexible Duration: 3-12 month contracts, renewable
- Backup Coverage: Substitute engineer during absences
- Integrated Workflows: Uses your ticketing and processes
- Volume Discounts: Available for multiple engineers
Extended Hours & After-Hours
Evening Dispatch
18:00 – 23:00 local time
+30% premium
Available Monday–Friday with advance notice
Weekend Dispatch
Saturday & Sunday
+50% premium
Available with 24-hour advance notice
Emergency 24/7
Any time, any day
+100% premium
Critical incidents, subject to availability
Payment Terms
Hourly Dispatch
Payment due within 14 days of invoice. Major credit cards, wire transfer, or company purchase order accepted.
Dedicated Engineers
Monthly billing in advance. Net 30 payment terms. Volume discounts available for 3+ engineers.
Currency
All prices in USD. Alternative currency arrangements available upon request.