Privacy Policy
Last updated: November 2025
Introduction
ITAero ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website and services.
Information We Collect
We may collect and process the following types of information:
- Contact Information: Name, email address, phone number, company name
- Service Information: Details about service requests, site locations, technical requirements
- Technical Information: IP address, browser type, device information when you visit our website
- Communication Records: Emails, support tickets, and other correspondence
How We Use Your Information
We use your personal data for the following purposes:
- Providing and delivering our field engineering services
- Responding to your inquiries and service requests
- Communicating with you about services, schedules, and updates
- Improving our website and services
- Complying with legal obligations
- Maintaining security and preventing fraud
Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
- Service Providers: Third-party vendors who assist in delivering our services (e.g., payment processors, communication tools)
- Engineers: Your contact and site information with assigned engineers for service delivery
- Legal Authorities: When required by law or to protect our rights
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
Depending on your location, you may have the following rights:
- Access: Request access to your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Objection: Object to processing of your data
- Portability: Request transfer of your data to another service
To exercise these rights, please contact us at info@itaero.net.
Cookies and Tracking
Our website may use cookies and similar tracking technologies to improve user experience and analyze website traffic. You can control cookie preferences through your browser settings.
International Data Transfers
Your data may be processed in Russia, Kazakhstan, or other jurisdictions where our service providers operate. We ensure appropriate safeguards are in place for international data transfers.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated "Last updated" date.
Contact Us
If you have questions or concerns about this privacy policy or our data practices, please contact us:
Email: info@itaero.net
Website: https://itaero.net