Our Services
Professional IT field engineering services across Russia and Kazakhstan
On-site Field Engineers (Hourly Dispatch)
Get skilled engineers on-site when you need them. Our hourly dispatch service provides flexible, responsive support for urgent tasks, scheduled maintenance, or project work.
- Smart hands and remote hands coordination
- IMAC (Install, Move, Add, Change) operations
- Break/Fix interventions
- Racks and cabling installation
- Network and server hands-on support
Dedicated Full-time Field Engineers
Embed English-speaking engineers with your team for continuous, dedicated support. Ideal for ongoing projects, managed service contracts, or regional operations.
- English-speaking professionals
- Full-time dedication to your account
- Integrated with your ticketing and processes
- Flexible engagement models
- Regional expertise and local presence
Smart Hands & IMAC
Install, Move, Add, Change — professional execution of your instructions. We act as your hands on the ground, following your procedures precisely.
- Hardware installation and configuration
- Equipment moves and decommissions
- Cable management and labeling
- Photo and video documentation
- Real-time status updates
Break/Fix & Network/Server Hands-on
Rapid response to hardware failures, network issues, and server problems. Our engineers diagnose, repair, or replace components to restore operations quickly.
- Hardware diagnostics and replacement
- Network troubleshooting and reconfiguration
- Server hands-on support
- Component swaps and upgrades
- Coordinated remote + on-site diagnostics
Office/Branch Turn-ups & Site Surveys
Support new office openings, relocations, and infrastructure assessments with comprehensive site services.
- New office IT setup and testing
- Site surveys and assessments
- Inventory and asset audits
- Documentation and reporting
- Vendor coordination
How It Works
Request
Submit your service request via email, phone, or portal with location, scope, and timeline
Confirm
We acknowledge, assign an engineer, and confirm arrival time and contact details
Dispatch
Engineer arrives on-site, coordinates with your team, and executes the work
Report
Receive detailed completion report with photos, notes, and any follow-up recommendations