Problem & Solution
Managing regional IT operations across Russia and Kazakhstan requires consistent, reliable, English-speaking resources. Our dedicated full-time engineers integrate seamlessly with your team, providing ongoing support while eliminating language barriers and cultural friction.
Capabilities
- English Proficiency: Native or fluent English speakers for clear communication
- Full-time Dedication: Assigned exclusively to your account
- Integrated Workflows: Use your ticketing, processes, and reporting standards
- Regional Coverage: Multi-city support across Russia & Kazakhstan
- Scalable Teams: From single engineer to full teams
- Technical Depth: L2/L3 engineers with broad IT infrastructure experience
How It Works
Consultation
We discuss your requirements, coverage needs, engineer skills, and engagement timeline.
Selection
Review engineer profiles, conduct interviews, and confirm fit with your team culture.
Onboarding
Engineer onboards to your systems, processes, and ticketing. We handle HR, payroll, and compliance.
Ongoing Support
Engineer delivers daily support, reports to your team leads, and we provide backup and escalation resources.
Standard Deliverables
- Dedicated engineer(s) assigned to your account
- Daily availability during agreed hours (business hours, shifts, or 24/7)
- Integration with your ticketing and communication platforms
- Regular performance reviews and satisfaction check-ins
- Backup engineer for coverage during absences
- Quarterly reporting and service reviews
Sample Engagement Models
Common Configurations:
- Single-City Coverage: One engineer in Moscow, Saint Petersburg, or other focus city
- Multi-City Team: Engineers distributed across regions with central coordination
- Shift Coverage: Multiple engineers providing extended or 24/7 coverage
- Project-Based: Fixed-term engagement for rollouts, migrations, or turn-ups
Engagement Duration: Typically 3–12 month contracts, renewable
Benefits
No Hiring Hassle
We handle recruitment, HR, payroll, and compliance
Rapid Deployment
Engineers available in weeks, not months
Flexible Scaling
Add or reduce capacity as your needs change
Regional Expertise
Engineers understand local infrastructure and vendors