On-site IT Field Engineers in Russia & Kazakhstan | Smart Hands & IMAC

Problem & Solution

Your global operations span Russia and Kazakhstan, but local IT support can be fragmented, slow, or lack English language capabilities. ITAero provides vetted, English-speaking field engineers who arrive on-site quickly, execute your instructions precisely, and report back clearly.

Capabilities

Smart Hands: Execute your instructions remotely coordinated
IMAC: Install, Move, Add, Change operations
Break/Fix: Hardware replacement, diagnostics, repair
Racks & Cabling: Installation, organization, labeling
Network/Server Hands-on: Physical access, reboots, component swaps
Documentation: Photos, videos, detailed notes

How It Works

Request

Email info@itaero.net or submit via portal. Include city, site address, scope, urgency, and any access requirements.

Confirm

Within 15 minutes (business hours), we acknowledge, assign an engineer, and confirm arrival window.

Dispatch

Engineer arrives on-site in 2–4 hours (focus cities) or as agreed. Coordinates via phone/email, executes work, provides real-time updates.

Report

Completion report with photos, work log, recommendations, and sign-off sent within 1 hour of departure.

Standard Deliverables

Pre-arrival confirmation (ETA, engineer contact)
On-site coordination call/email
Completion report with photos and notes
Escalation to senior engineer if needed
Follow-up availability for questions

Sample Hourly Engagement Model

Pricing Structure:

Hourly rate varies by engineer level (L1/L2/L3) and city
Minimum 2-hour engagement per dispatch
Travel time included within city limits
After-hours and weekend premiums apply
Volume discounts available for frequent requests

Request Quote

Frequently Asked Questions

How fast can you dispatch an engineer?

In our focus cities (Moscow, Saint Petersburg, Novosibirsk, Almaty, Astana, Yekaterinburg, Kazan), we typically dispatch within 2–4 hours during business hours. For other locations, we coordinate with 24-hour advance notice.

Do your engineers speak English?

Yes, all our engineers are native or fluent English speakers, ensuring clear communication with your global teams. They also speak Russian (and Kazakh where applicable) for coordination with local vendors and facilities.

What is the minimum charge for a dispatch?

The minimum charge is $80 for a single dispatch, which covers up to 1 hour of on-site work plus travel time within city limits. We offer 4-hour and 8-hour packages for better value on longer engagements.

What engineer level do I need for my task?

L1 engineers handle smart hands, peripheral tasks, and basic operations. L2 engineers work on network/server infrastructure, IMAC, and guided diagnostics. L3 engineers tackle complex troubleshooting, changes, and escalations. Contact us if you're unsure—we'll recommend the right level.

Do you provide after-hours and weekend support?

Yes, we offer evening dispatch (18:00-23:00) with a +30% premium, weekend dispatch with +50% premium, and 24/7 emergency response with +100% premium for critical incidents.

What documentation do I receive after service?

You'll receive a completion report within 1 hour of engineer departure, including photos, detailed work log, findings, recommendations, and client sign-off confirmation.

On-site Field Engineers