IT Outsourcing & Managed IT Services in Russia & Kazakhstan

Comprehensive IT Outsourcing for Global Teams

ITAero provides end-to-end IT outsourcing and managed services tailored for international enterprises, MSPs, and technology companies operating in Russia and Kazakhstan. Our English-speaking teams deliver consistent, reliable support combining remote monitoring with on-site field engineering.

What is IT Outsourcing?

IT outsourcing allows you to delegate all or part of your IT infrastructure management to a specialized external provider. This includes:

Managed IT Services: Proactive monitoring, maintenance, and management of your IT environment
Remote & On-site Support: Hybrid support model combining remote diagnostics with local hands-on intervention
Staff Augmentation: Embedded engineers integrated with your team
Project-based Services: Migrations, rollouts, infrastructure builds

Our IT Outsourcing Services

Managed IT Services

Continuous monitoring and proactive management of your IT infrastructure:

24/7 remote monitoring and alerting (RMM)
Patch management and software updates
Backup verification and disaster recovery
Security monitoring and incident response
Performance optimization and capacity planning
Monthly service reports and QBRs

Hybrid Remote & On-site Support

Combining the efficiency of remote support with the reliability of local presence:

Remote diagnostics and troubleshooting (Level 1 & 2)
On-site field engineers for hands-on tasks
Smart hands coordination (guided remote + on-site)
Break/fix response with 2-4 hour dispatch SLA
Scheduled maintenance and infrastructure changes

Staff Augmentation & Team Extension

Dedicated engineers embedded with your operations:

Full-time or part-time English-speaking engineers
Network, server, and infrastructure specialists
Integration with your ticketing and processes
Flexible contract terms (3-12 months renewable)
Backup coverage during absences

Project & Deployment Services

Data center migrations and consolidations
Office turn-ups and relocations
Network infrastructure rollouts
Server and storage deployments
Cable plant installation and remediation
Site surveys and infrastructure audits

Why Outsource IT to ITAero?

English-Speaking Teams

Native and fluent English speakers for seamless global collaboration

Regional Expertise

Deep knowledge of Russian and Kazakhstan infrastructure, carriers, and compliance

Cost Efficiency

Competitive rates compared to Western Europe/US while maintaining quality

SLA Guarantees

Clear response times, dispatch commitments, and escalation procedures

Flexible Engagement

Hourly, dedicated, or hybrid models to match your needs

Scalable Coverage

12 major cities across Russia & Kazakhstan with room to expand

Who Benefits from IT Outsourcing?

Global MSPs: Extend your service delivery into Russia and Kazakhstan without local hiring
International Enterprises: Support regional offices and infrastructure with English-speaking teams
Cloud & SaaS Providers: On-site hands for hardware, network, and data center operations
E-commerce & Logistics: Support warehouse IT, POS systems, and distribution centers
Financial Services: Compliance-aware support for branch IT and infrastructure

Our Coverage: 12 Cities Across Russia & Kazakhstan

Russia: Moscow, Saint Petersburg, Novosibirsk, Yekaterinburg, Kazan, Rostov-on-Don, Krasnodar

Kazakhstan: Almaty, Astana, Shymkent, Karaganda, Aktobe

Service Level Agreements

All managed services include clear SLA commitments:

Remote response: 15 minutes (business hours), 30 minutes (after-hours)
On-site dispatch: 2-4 hours in major cities
Escalation procedures with senior engineer engagement
Monthly uptime and performance reporting
Quarterly business reviews (QBRs)

Pricing Models

We offer flexible pricing to match your requirements:

Per-Device/Per-User Managed Services: Monthly recurring revenue model
Dedicated Engineer Placement: Fixed monthly rate ($3,700 - $6,500 depending on level)
Hourly Dispatch Services: Pay-as-you-go for occasional support
Hybrid Retainer: Combination of included hours + overage billing

View Detailed Pricing

Getting Started

Our onboarding process is designed for smooth transition:

Discovery Call: Understand your environment, requirements, and pain points
Proposal & SOW: Detailed scope, SLAs, pricing, and timeline
Onboarding: Documentation review, access provisioning, tool integration
Transition: Knowledge transfer, runbook creation, shadowing period
Steady State: Ongoing service delivery with continuous improvement

Frequently Asked Questions

What is included in IT outsourcing services?

Our IT outsourcing includes managed IT services (24/7 remote monitoring, patch management, backups), hybrid remote and on-site support, staff augmentation with dedicated engineers, and project-based services like migrations and infrastructure deployments.

How does staff augmentation work?

We provide full-time English-speaking engineers who integrate with your team and processes. They work exclusively on your account, use your ticketing systems, and report to your team leads. We handle HR, payroll, and compliance while you get dedicated technical resources.

Can you support both remote and on-site needs?

Yes, our hybrid model combines remote diagnostics and monitoring with local on-site presence across 12 cities in Russia and Kazakhstan. This provides cost-effective remote support with rapid on-site response when physical intervention is needed.

What are your SLA commitments?

Remote response within 15 minutes (business hours), on-site dispatch in 2-4 hours for major cities, escalation procedures with senior engineers, and monthly uptime/performance reporting. Custom SLAs available for dedicated contracts.

How much does IT outsourcing cost?

Pricing varies by model: dedicated engineers range from $3,700-$6,500/month, hourly dispatch starts at $80/hour, and managed services are typically priced per device or user. Contact us for a custom quote based on your requirements.

Which cities do you cover?

We cover 12 major cities: Moscow, Saint Petersburg, Novosibirsk, Yekaterinburg, Kazan, Rostov-on-Don, and Krasnodar in Russia; Almaty, Astana, Shymkent, Karaganda, and Aktobe in Kazakhstan. Other locations available with advance coordination.

IT Outsourcing & Managed IT Services